All ticket revenue on the Evvnt platform is processed through Stripe. This article covers how to set up your payment connection, how payouts work, and how to track and reconcile your ticket revenue.

For a broader overview, see Managing Sales and Orders.

Configure or Update Your Stripe Connected Account

To receive payouts, you need a Stripe Connected Account linked to your organization. This is where Evvnt deposits your ticket revenue. To add or update your payment details:

1. Navigate to your organization's "Settings > Organization Settings"
2. Follow the prompts to connect to Stripe and provide the requested information
3. If required, provide a company tax ID for tax reporting purposes

Once connected, your Stripe account is ready to receive payouts. You can log into Stripe directly to view transaction details and manage your account.

When and How Payouts Are Processed

Payouts have two settings that work together: schedule and frequency. Understanding the difference is key to knowing when to expect your money.

Payout Schedule: When Funds Become Available

Your payout schedule determines when ticket revenue becomes available for payout:

• Early Payouts — funds become available as soon as each transaction clears. You don't have to wait for the event to take place.
• Standard Payouts — funds become available 7 days after the event ends. This is the default. The 7-day window allows time for any post-event refunds before disbursement.

Payout Frequency: How Often Available Funds Are Sent

Your payout frequency determines how often the system checks for available funds and sends them to your bank: nightly, weekly, or monthly.

Important: frequency only controls how often payouts are made — it does not change when funds become available. That is determined by your schedule.

Putting It Together

A "nightly" frequency with standard payouts does not mean you get paid every night as tickets sell. It means the system runs nightly, but only pays out funds that are already available — which, on standard payouts, is 7 days after your event. A "monthly" frequency with early payouts means your funds become available as tickets sell, but they're batched and sent once a month.

Bank Posting Time

A "payout" is technically a disbursement — funds have left our account on that date. The actual arrival in your bank account can take up to 3 business days after the disbursement (sometimes up to 5 days for larger amounts). Your first payouts may be delayed an additional few days while Stripe completes account verification.

Donations and Merchandise

• Donations are paid out on a nightly basis regardless of your ticket payout schedule. A merchant processing fee is deducted from each donation before disbursement.
• Merchandise sales pay out together with the ticket revenue from the same event, on the same schedule.

If a Payout Doesn't Land

If your Stripe banking connection has missing or invalid information on the day of a scheduled payout, the system will retry daily until the disbursement succeeds. Look for emails from Stripe about your Connected account, complete any required information, and the next retry should clear automatically.

Changing Your Payout Schedule

The default schedule (Standard, 7 nights post-event) can be adjusted by submitting a request to update your "payout schedule" in the subject and the team will review the options available for your case.

Understanding Your Payout Amount

Your payout amount may not match the gross revenue figure shown on your event dashboard. There are several reasons for this:

Cash Sales Are Not in Your Payout

The net revenue figure on your event dashboard includes both credit card and cash sales. Your payout, however, only disburses credit card sales — cash never enters the Evvnt system, so there's nothing to disburse. If your event accepted cash at the gate, expect your payout to be lower than your dashboard net revenue by that amount.

In addition, your payout is reduced by the cash fees you collected at the box office — those fees were paid to your organization in cash, so they're deducted from the card disbursement to keep the books balanced.

Donations Are Included in Your Payout but Not in Net Revenue

Donations collected at checkout are not reflected in the net revenue figure on your event dashboard, but they are included in your payouts. A merchant processing fee is deducted from each donation before disbursement.

Other Reductions

• Service fees — the Evvnt platform fee per ticket
• Processing fees — the credit card processing fee per transaction
• Refunds — any tickets refunded before payout

If your payout amount doesn't look right after accounting for these, the reports listed below let you trace every transaction back to gross revenue.

Reconciling Your Books

The system includes a few accounting-focused reports that make it easy to tie a specific payout back to the orders that produced it. The most powerful approach is to download the Transactions report and build a pivot table in your spreadsheet editor — you can summarize by event, transaction type, payout, ticket, donation, and so on.

Key Reports for Reconciliation

• Transactions — every transaction split out by line item (ticket, donation, fee). Each row shows whether it has been paid out — if it has, the Payout Date and Payout ID columns are populated. If it's still waiting, those fields are blank.
• Organization Payout by Item — the breakdown of what items (tickets, donations, etc.) were included in each payout that has already disbursed. The event name appears in a column on the far right.
• Daily Sales Report (under Event Management in Reports) — gives you a quick view of sales per day, broken out by payment method including cash sales.

The Payout Summary Page

From the Payouts section, click any Payout ID to open a summary that shows the revenue paid out and the service fees retained by Evvnt. Look for the Reconciliation Summary area on this page — it explains any "Other Items" that appear in the summary, which usually represent things like sales tax or refund adjustments rather than actual disbursements to you.

Sales Tax in Payouts

If you collect sales tax on an event, it's paid out together with the ticket revenue from that event. In your payout summary it appears as an "Other item." To see exactly how much tax was collected and disbursed in a given payout, download the Organization Payout by Item report.

What Will I Be Paid for an Event?

The Orders report on an event dashboard has a Net Revenue column you can sum to estimate your event's revenue. Remember: this column includes cash sales, which won't appear in your card-based payout. For a payout-accurate number, work from the Transactions report or Organization Payout by Item.

Early Payouts and Reserves

Early payouts include a reserve hold, 20% by default. While a reserve accrues, it appears as an amount showing with the upcoming payout which can be seen in the "Payout" section. Once a payout is issued, the reserve held is shown if you click into that payout.

For a quick estimate, multiply total event sales by your reserve percentage (20% by default). To calculate a more precise amount of the reserve held for any event:

1. Go to Reports → Accounting → Transaction Report.
2. Set a date range for when ticket sales took place for the event and download the report.
3. Filter by event.
4. In the Payout ID column, rows with an ID have been paid out. Rows without one are still held as reserve.
5. Sum the amounts without a Payout ID for your total reserve.

Stripe Disputes

If a ticket buyer disputes a charge with their bank (a chargeback), Stripe notifies you through the dispute process. There is a defined protocol for responding to disputes — providing order details, ticket delivery confirmation, and event information to support your case. Respond to disputes promptly, as there are deadlines for submitting evidence.

Credit Card Statement Descriptor

When a buyer is charged for tickets, their bank or credit card statement displays a short descriptor identifying the purchase. By default this is "EVVNT" followed by your event name. Most card statements only show 10–20 characters total — and some show as few as 12 — so the visible portion is often truncated.

Customizing the Descriptor

You can customize what appears after "EVVNT*" on a per-event basis:

1. Open the event's Edit page
2. Expand the Event Basics card
3. Scroll below the event description to the statement descriptor field
4. Enter the text you want to appear after "EVVNT*"
5. Click Save Event

Keep the customized text short — buyers may only see the first 10–20 characters. The descriptor also appears in the buyer's confirmation email, so they can match the charge on their statement to the order if they ever wonder where a charge came from.

Common Stripe Issues

If you encounter issues with your Stripe connection — such as problems completing the setup, missing payout details, or card reader connectivity — check your Stripe account settings first. For persistent issues, contact your site partner or Evvnt representative for assistance.