Tickets may not be resold or transferred through unauthorized third-party platforms when resale is prohibited by the event organizer.

Only tickets purchased through the official ticketing platform or an authorized seller are guaranteed valid. Tickets obtained through unauthorized resale channels may be canceled without notice and will not grant admission. Valid identification, the original payment card, or proof of purchase may be required at entry.

Note: Tickets purchased via our platform will show on credit card statements always beginning with “EVVNT”.

Customers purchasing from unauthorized resellers assume the risk of receiving invalid or fraudulently obtained tickets and must seek reimbursement directly from the reseller.

No fraud-prevention system can detect or stop every unauthorized transaction. Each party’s responsibilities are subject to its applicable agreements, policies, card-network rules, and legal obligations.

Responsibilities of the Ticket Seller / Event Organizer

• Clearly communicate resale, refund, transfer, and entry policies on all channels.
• Add the policy language to the event ticketing site summary, email confirmation and on the PDF ticket description.
• Promote the official ticket-purchasing channel.
• Review suspicious orders and notify the ticketing provider promptly.
• Determine whether tickets should be canceled or honored.
• Verify tickets and identification at entry when appropriate.
• Provide documentation needed to respond to disputes and chargebacks.

Responsibilities of the Ticketing Provider (Evvnt)

• Maintain reasonable fraud-prevention and bot-protection measures.
• Provide tools for reviewing orders and canceling suspicious tickets.
• Communicate known fraud concerns to the seller.
• Assist with available order records and chargeback documentation.
• Continue evaluating purchasing patterns and fraud controls while minimizing disruption to legitimate buyers.

Responsibilities of the Merchant Processor (Stripe)

• Process payments and apply its available fraud-detection and risk tools.
• Identify, flag, block, or review transactions according to its systems and policies.
• Process refunds, disputes, and chargebacks under card-network rules.
• Provide available transaction-risk information and dispute-management tools.
• Restrict payment methods or accounts identified as fraudulent when appropriate.

All ticket sales are final unless otherwise stated. Knowingly reselling prohibited tickets, using unauthorized payment information, or filing a false chargeback after tickets have been delivered or used may constitute fraud. Such activity may result in ticket cancellation, account suspension, denial of future purchases, collection efforts, or referral to the payment processor or appropriate authorities.