The Evvnt Mobile Box Office app is your primary tool for event-day operations — scanning tickets, selling at the door, processing refunds, and managing check-in. This article covers the app's features, hardware options, day-of preparation, and the alternative check-in methods available outside the app.

For a broader overview, see Managing Sales and Orders.

The Mobile Box Office App

The Evvnt Mobile Box Office app is available for iPhone and iPad running iOS 15 or later. Download it from the App Store.

With the app, your staff can:

• Scan tickets — read e-ticket QR codes to check in attendees
• Sell tickets — process card, cash, and comp transactions on-site
• Find orders — search by name, email, or order number
• Refund orders — admin users can refund individual tickets or full orders directly from the app
• View live event metrics — see tickets sold and checked in for the day

Logging In

Use the same credentials as the web-based ticketing admin. If a user belongs to more than one organization, the app prompts them to choose which one to log into.

Each gate staff member needs their own user account and their own device. Multiple people cannot share a single login. Create staff accounts in the admin under your organization's user settings before event day.

Performance at the Gate

In typical conditions, one staff member can scan 7–8 tickets per minute (about 500 per hour with good line management). A multi-lane gate can process roughly 3 new credit card orders per minute while still scanning 10 tickets per minute on adjacent lanes.

Scanning and Check-in

You have three ways to check tickets in: the Mobile Box Office app, the event dashboard in the web admin, or a printed ticket manifest. Pick the method that fits your venue and staffing.

Scanning E-Tickets in the App

The app uses your device's camera to scan ticket QR codes. Allow camera permission the first time you open the scanner. Select your event from the event list to limit scanning to that event only — you can also restrict to specific ticket types within the event.

When a ticket is scanned successfully, the device gives a sound and vibration and shows a green confirmation. Tapping View Order on a successful scan lets you check in all remaining tickets on that order with one tap — useful when a whole group arrives together.

The app pauses for about two seconds after a successful scan before it can read the next ticket. This prevents accidental double-scans of the same code. Scanning the same ticket twice produces an error notice.

Checking In from the Event Dashboard

From the web admin, open the event's dashboard and expand the Orders section. For recurring events, select the specific date(s) you're checking in. Search by name, email, or order number, then click the three-dot menu next to an order and choose Check In. A pop-up shows the tickets on that order — select the ones to mark as checked in. The same menu offers Uncheck In if you need to reverse a check-in.

Checking In with a Printed Manifest

If you'd rather check guests in by hand, generate the Event Manifest report from the event dashboard's reports section. Each ticket appears as a line item with the buyer's information. Export to Excel and print a physical copy to use at the door.

Selling Tickets in the App

Staff can process new orders directly from the app. Tap Box Office, choose an event, and add tickets to the order using the + and − buttons. Tap Payment to continue.

Payment Methods

• Card — process via card reader (chip, magnetic stripe, or tap including Apple Pay and Google Pay), or enter card details manually using the Card option
• Cash — enter the amount tendered and the app calculates change automatically. No merchant processing fee applies to cash transactions, but box office fees and any sales tax still apply.
• Comp — process at zero dollars with no fees

Which Tickets Appear in the App

The app honors each ticket's sales start and end dates — there's no override in the app for tickets that aren't in their sales window. In addition, two settings control gate-app visibility:

• Sell in Gate App — must be on for the ticket to appear to staff in the app
• Admin "Show All" — admin users have a Show All option that overrides these settings and reveals all tickets in the event, useful when admins need access to tickets staff shouldn't see

Reserved seating events cannot be sold through the app. If your event uses a floor plan, you'll need a laptop or desktop to process new orders, or post a "Skip the Line" sales link buyers can open on their own phone.

Refunding from the App

Admin users (not staff) can refund tickets directly from an order. Open the order, tap into the tickets, and choose to refund individual tickets or the full order. Refunds return the full ticket price plus all fees to the buyer.

Card Readers and In-Person Payments

The app uses a Stripe M2 Bluetooth card reader for in-person card payments. The reader supports chip, magnetic stripe, and tap-to-pay (including Apple Pay and Google Pay).

Why a Specific Reader Is Required

Only readers we provide are provisioned to work with our app. This is a security measure — restricting to known, app-specific hardware prevents the use of tampered third-party readers that could compromise card data. Readers we provide will not connect to laptops or other Stripe apps, and other Stripe readers will not connect to ours.

Ordering a Reader

To order a card reader, submit a request here and we will call you to process an order. The cost is $60 per device. We recommend that your test the reader as soon as it arrives — don't wait until event day. New readers can take up to 15 minutes to download their first software update on initial connection.

Connecting a Reader

Do not pair the reader through your device's Bluetooth settings. The reader must be connected from inside the Mobile Box Office app — either from Settings → Card Readers or directly from the payment screen by tapping Connect Readers.

1. Power on the reader (button on the side; you'll hear a sound)
2. In the app, open the reader list — readers within about 2 meters appear automatically
3. Tap the reader (the last 4 digits of its ID are shown), then tap Connect in the top right

Using the reader requires location services to be enabled on the device, with permission granted to the app.

Updates and Troubleshooting

Readers receive software updates every 3 to 6 months. An update happens automatically the next time you connect the reader. If you see a continuously spinning wheel during connection, the reader is updating — do not interrupt it. The middle lights flash when the update is complete (this can take up to 5 minutes on a first connect, ~3 minutes for routine updates), and the reader will then connect normally.

If you have persistent pairing problems, reset the reader: insert a paperclip into the small reset hole next to the charging port and hold for 10–15 seconds. This clears any prior connections that may be interfering.

Streamline Gate Sales with a "Skip the Line" Poster

Every in-person sale can slow your gate traffic. A QR code poster at your entry point can direct people standing in line to buy on their own phone and walk up ready to scan. This requires no card reader, no cash handling, and no extra staff time.

1) Grab your event's sales link

• On the event edit page, copy the URL from the URLs section.
• Add /tickets to the end to drop buyers straight into the cart and skip the event details page.
• For recurring events, each date has its own link. We recommend that you share the parent event link, OR your organization page link instead.

2) Generate a QR code

• Paste the link into any QR code generator — for example, qr-code-generator.com — and download the QR image.

3) Build the poster

• Drop the QR code onto a poster design and post it where your line forms. Bigger is better — buyers need to be able to scan it from a few feet back. If you'd like us to build the poster for you, email tickets@evvnt.com with your event link.

Preparing for Event Day

A smooth event day starts with planning. Before the event, work through these questions to decide which tools and procedures you'll need:

• Do you need to limit attendance, or prevent overselling?
• Will you accept cash, credit cards, or both at the door?
• Will you have a reliable internet connection at the venue?
• Do you need to capture buyer information for marketing or follow-up?

Hardware and Network

• Each gate staff member needs their own device and their own user account — logins cannot be shared
• Make sure devices are charged and connected to a strong, private Wi-Fi network
• If using card readers, test Bluetooth pairing and run a small test transaction days in advance, not on event day
• Reserved seating events require a laptop or desktop to process new orders — the mobile app can scan and check in seats but cannot sell them. A USB credit card reader connected to the computer accepts card data when the cursor is in the card entry field at checkout.

Staff Briefing

Walk staff through the check-in process and how to handle common scenarios — buyer can't find their e-ticket, the name on the order doesn't match who's at the door, an attendee bought for the wrong date. Multiple scanning lanes and clear signage help keep lines moving.

Will-Call Tickets

If your event offers Will Call as a delivery option, you can batch-print all Will Call tickets ahead of time. Open the event dashboard, confirm the correct event date(s), scroll to the Batch Print section, choose Will Call Tickets, and pick a date range for orders placed. Print the batch and have it sorted at the gate.

Pre-printing Tickets for Cash Sales

Some organizers want physical general admission tickets to sell at a cash-only line, at the box office, or through partner businesses ahead of the event. To do this, place a large hold order through the admin to remove that inventory from public sale. After your event's gate sales end, release the hold and process a cash order in the system based on the number of physical tickets actually sold. This keeps your reporting accurate while letting you sell paper tickets in advance.

Known Limitations

• Reserved seating sales — events with a floor plan cannot have new orders processed in the app. Scanning and check-in still work; only new sales are restricted to a laptop or desktop.
• Promo codes in the app — promo codes cannot currently be entered in the gate app. Buyers using promo codes need to complete their purchase online before arriving, or you can create a hidden ticket at a special price for staff to sell in the app instead.