Beyond standard ticket categories and promo codes, the Evvnt platform offers additional features for specialized ticketing needs. Some of these features may be available depending on your account configuration — contact your site partner or Evvnt representative to learn which options are enabled for your organization.
For basic ticket setup, see Creating Tickets and Settings. For a broader overview, see Tickets, Pricing, and Promos.
Registration Forms
Registration forms let you collect custom information from ticket buyers beyond their name and email. You can add fields to gather details like dietary preferences, t-shirt sizes, company names, or any other information you need from attendees. Registration form fields are attached to the ticket purchase flow and responses are available in your reporting.
Event Waivers
An event waiver requires buyers to read and agree to terms before completing their ticket purchase. This is commonly used for events involving physical activity, liability acknowledgment, or special terms of attendance.
To enable a waiver: open the event's Edit page, click Show Advanced Settings at the bottom, and expand the Waiver card. Toggle the waiver on, paste your waiver text into the field, and save. Once active, buyers will see your waiver text the moment they add a ticket to their cart and must click Agree before they can proceed to payment.
To turn the waiver off later, return to the same card and toggle it off.
Additional Fees / Sales Tax
You can add an extra fee to a ticket — for example, a venue cleaning fee or a sales tax — either on a single event or as a default in your account settings so it applies across your events. Sales tax is usually set for you at the site level when it applies, but if you need to collect one yourself, you can create it as an additional fee on your event or account.
Custom Ticket and Email Confirmation Design
By default, every event uses Evvnt's standard designs for PDF e-tickets, "rip" tickets, and email confirmations. You can customize either of these on a per-event basis if you want branded tickets or a personalized confirmation email. Both options live under Show Advanced Settings on the event Edit page.
Customizing the E-Ticket Design
Open the E-Ticket Design card and select Customize the Design. From there you can:
- Upload a logo
- Add an intro line and a description
- Toggle additional fields on or off
- Upload images into two ad spots
Design specs: for best results, ad images should be 150 dpi at 530 × 370 pixels. This keeps the PDF on a single page when printed.
Length warning: too much text on the ticket can cause printing errors for customers. Keep your custom text to no more than 10 lines.
Click Preview to see how the PDF ticket will look, and Save when you're done.
Customizing the Email Confirmation
Open the Email Confirmation Design card and select Customize the Design. Add any additional text you'd like buyers to see in the confirmation email they receive after purchase — for example, parking instructions, a thank-you note, or links to related events. Save when finished.
Printed Tickets
The Evvnt system is designed around digital tickets — buyers receive their tickets by email and can present them on a phone, and staff can check buyers in by name, email, or order number without the buyer ever opening their ticket. That said, printing is fully supported when needed.
What Printing Options Are Available
After an order has been placed, tickets can be printed as PDFs in three ways:
- The buyer can print their own PDF tickets any time after purchase
- Staff can print PDF tickets immediately after processing an in-person sale
- Staff can print PDF tickets from any existing order in the admin
What Isn't Supported
- Pre-printing tickets before sale — the system only generates a ticket after an order is placed, so there's no way to pre-print physical tickets to sell in person. (For a workaround using held inventory and post-sale order entry, see Mobile Box Office and Day-of Operations.)
- Boca rip-ticket printers — the platform doesn't support printing to Boca-style thermal ticket printers
- Pre-printed physical ticket services — Evvnt doesn't provide a printing service for physical tickets sold in person
Customers Without a Phone
Buyers who don't want to use a phone at the gate don't need to do anything special. Your staff can find their order in the Mobile Box Office app or in the admin by name, email, or order number, and check them in directly. The ticket itself is just a digital record on your side — the customer's only step is buying the ticket and giving their name at the door.
Ticket Packages
Ticket packages bundle multiple ticket types into a single purchasable item. This lets you create offerings like a "Weekend Pass" that includes tickets to multiple events, or a "VIP Package" that combines admission with extras. Packages simplify the buying experience when you want to sell a combination of items together.
Donation Funds
Donation funds allow you to collect donations alongside or instead of ticket sales. This is useful for nonprofit events, fundraisers, or any event where you want to give buyers the option to contribute an additional amount beyond their ticket purchase.
Collecting Additional Buyer Information
For any ticket type, you can add custom fields to collect additional information from buyers at checkout. This is separate from registration forms and can be used for simpler data collection needs — like asking for a meal preference or an emergency contact.