Where are my tickets?
Last updated: October 21, 2026
Tickets are delivered immediately after checkout to the email address entered during purchase. If you don’t have your tickets with you, event staff can usually look up your order at the gate using their mobile box office app.
In most cases, tickets can be found by name or email address. If needed, you may be asked to show a valid photo ID to confirm the order.
Find your tickets yourself
You can get a link to your tickets on your own. You do not need an account.
On the ticketing site where you bought your tickets, click Find my tickets. It is at the top of the site next to Get started.
You can also find it at the bottom of every page, and on each event page just under View on Google Maps.
Enter the email address you used at checkout and click Email me my tickets. You can also go straight to Find my tickets.
If we find tickets for upcoming events, we will email you a secure link. It shows all your upcoming tickets, grouped by event. The link only works for a limited time.
If no email arrives, check your spam folder and try any other email address you might have used. Tickets for past events will not show up.
If you can’t find your tickets before the event
The most common reason tickets aren’t received is a misspelled email address at checkout, which prevents delivery.
Still can’t find them? Contact us and include as much of the following as possible so we can quickly locate your order:
Name used on the order
Email address used (even if you think it may be misspelled)
Last four digits of the credit card used
Date and amount of the charge
Event name and location
Phone number (if you’d like tickets sent by text)
Providing the last four digits of the card is especially helpful and allows us to find your order even if the name or email was entered incorrectly.
What if my event is today?
No need to panic. In most cases, the event host can find your order at the door using your name or email. If you don’t have your tickets with you, arrive a little early and bring a photo ID.
Need more help?
If you email us, we typically respond within 24 hours and can resend tickets by email or text once your order is located. Trying Find my tickets first is usually the quickest way.