Summary: Some users, especially on Microsoft Edge or Firefox, experience issues where multiple charges occur for a single invoice due to payment system glitches. We recommend using Google Chrome for smoother transactions and have outlined steps to rectify the issue below.
Problem: When a payment fails and users try again, our system might not always link the payment to the right invoice. This allows users to accidentally pay multiple times by clicking the pay button repeatedly.
If you face this problem, please contact our support team with your details for assistance.
Our typical solution is:
- Manually reactivate the package.
- Mark the affected invoice as paid.
- Refund any extra charges from repeated payment attempts.