We work through requests based on urgency. A live event with tickets selling or being scanned right now will jump ahead of a general question. We aim to reply to every message before the end of the workday, US Eastern time.

Ways to Reach Us

Email — Start a request via email using the "Submit Request" option above. This will send your message to us and the support system will immediately respond with an email notification and the conversation can happen in your inbox. If that immediate notification delivered, you can login here to view your message history with Evvnt Support.

In-app chat — When you're logged into the platform, look for the chat option. If you leave the app before we reply, we'll email you so you don't miss the response.

Phone — You can call 855-708-1078 and select the appropriate options. Be sure to leave a message if we cannot answer. We'll call back as soon as possible for time-sensitive issues tied to a live event where tickets are actively being sold or redeemed.

Using the Help Center

If you've ever wondered whether we replied and couldn't find it in your inbox, logging in is the fastest way to check.

Log in. Logging in does two things. It confirms your email with our system, which makes our replies more likely to reach your inbox. And it gives you one place to read every email and chat conversation you've had with us, threaded clearly so nothing gets lost.