How do I release a ticket without refunding the customer?
Answer:
The "Release" option will remove tickets from an order and add them back into your ticket inventory so they can be resold. It is similar to a refund except it does not refund any money to the customer.
If you would like to make the ticket available again without giving a refund, then you can release a ticket.
Be aware that releasing a ticket will remove the option in our system to refund the original buyer.
Need more help?
Contacting Evvnt Support
For working with and troubleshooting ticket issues, it is best to reach out to us in the days or weeks before your event via email to support@evvnt.com. However, if something comes up, we are available for technical support. You can chat with us in the app, or reach us by phone or text at 855-708-1078. Please leave a message to summarize your issues if we are unable to answer right away.