Q: I need to update or change the email address tied to my user account. How can I do that?
A: You cannot update the email address on an existing user account.
Instead, you should create a new user with the updated email address within your account.
- The new user will have the same access to your events, sales data, reports, and ticket management tools.
- No event data, tickets, or permissions are lost — everything will remain fully accessible under the new user login.
Why can't we simply change the email?
For security and integrity reasons, each user’s email acts as a permanent unique identifier in our system. Changing it would cause issues within the system.
The good news:
Creating a new user is fast, simple, and has the same effect as if we had "updated" your email — except it ensures that your history and data remain safe and properly connected.
In short: Create a new user with your updated email, and you’ll continue working with your account just like before — nothing will be lost or broken!
How to create a new user: