A ticket buyer is charged a processing fee on each paid ticket you sell through the platform. The total fees for each paid ticket is composed of a ticket service fee and a merchant (credit card processing) fee. The service fee is calculated at a rate of 4% of the ticket price plus $1.50 per paid ticket, and this aspect of the fee is capped at $20 per ticket. A merchant processing fee is paid for all credit card transactions, and is a percentage of the total of the ticket price and the service fee and does not have a cap.
Ticket fees are calculated differently for the following situations:
Fees for tickets bought online
Ticket Service Fees
The service fee is calculated against the purchase price of the ticket and is displayed as a single line item to the ticket buyer at checkout. You may also choose to absorb the fees so the price the customer sees is the total price they pay.
Ticket Fee Examples
- Ticket Price: $20.00
- Ticket Fee: (4% x $20.00) + $1.50 = $2.30
- A merchant fee is added for card transaction as a percentage of $20.00 + $2.30
In the example above, the ticket buyer pays $20.00 for a ticket and is charged a fee that is comprised of both a service fee and a processing fee but the ticket buyer sees only the total of the two in a single fee. As the event creator, you are paid out $20.00 for your ticket sale per your payout schedule.
Absorbed Fees
Absorbed fees are calculated using the same formula used for fees that are passed on. With fees absorbed in the example above, for a $20.00 ticket, the seller will absorb the costs of the fees that would typically be passed on to the ticket buyer. In this case, the ticket buyer pays $20 for the ticket and the fees are deducted from the ticket cost. The seller would receive the $20 less the cost of the fees.
Package Service Fees
The fee for each paid ticket package is simply the sum of the fee on each individual ticket included in the ticket package. The fee on each ticket is calculated against the new purchase price of each ticket within the package.
Package Service Fee Example
Package Price: $200.00
Quantity of Tickets: 4
Purchase Price Per Ticket: $200.00 / 4 = $50.00
Total Package Fee: 4 x the fee for a $50 ticket
In the example above, the ticket buyer pays $200.00 for a package of 4 tickets and is charged a single package fee that is based on the ticket fees we would normally charge for 4 tickets being sold at $50. The package fee is composed of the processing fee on each individual ticket within the ticket package, calculated against the $50.00 purchase price of each ticket. As the event creator, you are paid out $200.00 for the ticket package sale per your payout schedule.
Fees for tickets in the box office
At The Door Service Fees
Paid ticket ordered through the admin pages or via the mobile app have a flat fee of $1.00. If the ticket buyer pays with a credit card, there is also a merchant fee that will be a percentage of the total transaction.
Credit Card Example
Ticket Price: $20.00
Payment Method: Credit Card
Ticket Fee: $1.00
A merchant fee is added for card transaction as a percentage of $20.00 + $1.00
Total Fees: $1.00 + merchant fee
In the example above, the ticket buyer pays $20.00 via credit card for a ticket at the door of your event and is charged a single service fee that is the $1 plus the merchant fee. As the event creator, you are paid out $20.00 for your ticket sale per your payout schedule.
Cash or Check Example
Ticket Price: $20.00
Payment Method: Cash or Check
Ticket Fee: $1.00
Merchant Fee: $0.00
Total Fee: $1.00
In the example above, the ticket buyer pays $20.00 via cash or check for a ticket at the door of your event and is charged a single fee of $1.00. As the event creator, you have collected $21.00 in-hand for the ticket sale. The $1.00 fee is then deducted from your payout for credit card ticket revenue per your payout schedule.
Non-Ticket Items
Non-Ticket Items
There is no service fee charged to the customer on non-ticket items. There is a merchant processing fee to cover the cost of processing the credit card transaction. The merchant fee is a percentage of the cost of the non-ticket item, and this is deducted from the payout for the item to cover the processing cost of the transaction. Non-ticket items include Memberships, Gift Cards, and Donations.
Fees for Merchandise Items
The fee for merchandise is (2% of the product price plus $.30 per product) plus a merchant processing fee on the order. For example a $10 t-shirt would be: $10 + ($.20 + .$30) + the merchant processing fee. All fees will be included or absorbed into the price set for the product. The buyer pays the set price plus any sales taxes, and Evvnt deducts the fees from the amount paid for the item and pays the remainder to the seller.