Customers who purchase tickets will receive a confirmation email with unique link to "View Tickets". It will show order date, ticket category, name and price, the expected charge descriptor, event date and location, and any custom text or links added in the event's advanced settings.
- The subject of the email will be the name of the ticketing site followed by "Order Confirmation". For example, tickets bought via ontaptickets.com will have the subject line, "On Tap Tickets | Order Confirmation [order_number]".
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Add contact info in Organization Settings for the "Need help?" section, linked to your organization page.
- Add custom text to the confirmation email in Advanced Settings to personalize confirmation emails and provide specific event details.
- A reminder email will also be sent. This second email will be sent to any ticket holders 5 days before the event and include a link to view their e-tickets.
- An event host can resend this email as needed at any time by viewing the order and using the "Resend Confirmation" option.
Example Event Confirmation Email
What does the E-Ticket look like?
After purchasing a ticket, buyers get a confirmation email with a "View Tickets" link if using "E-ticket" or "Print" delivery. The ticket includes a QR code for scanning via the Evvnt Mobile Box Office. No link to "View Tickets" is provided for "Will Call" or "Mail" delivery methods.
The ticket category and ticket price name are both shown on the ticket the customer receives. You can edit this text by editing the event's Ticket Settings on the event's edit page.
Default Ticket Design
Custom Ticket Design
When editing an event, there is an Advanced Settings option to use a customized ticket design.
You can add these elements to the ticket design:
- Add a custom logo
- Add custom text
- Additional information
- Two images or ad spots
For best results, the image used for ad spot 1 should be designed at 150dpi and 530×480 pixels, and the image used for ad spot 2 should be designed at 150dpi and 530×224 pixels.
Example of a Customized Ticket
Below is an example of a customized ticket with a description and an ad image.