Payment for ticket revenue is ONLY available on our platform via a bank account or credit card that you provide to the Stripe payment processing system. Payments are processed via automated clearinghouse (ACH) transactions.
If you are unable to provide a bank account or bank card for payment then you will not be able to be paid out from our ticketing system. If you think this may be a concern for your organization, please reach out to our support team using the link above and tell us more about your situation before you start selling tickets with us.
Access to manage bank information is only available to users that are an Account Owner. An Account Owner user has the ability to add other Account Owners from "Settings" > "Users".
More info:
Add Payment Information: Connect with Stripe
NOTE: To be paid form our system, you will be asked to establish a connected account that only exists within our payment environment within Stripe. Our system cannot connect to an existing Stripe account that you may have.
- Sign in here.
- Use the left-side navigation menu to go to "Settings".
- From the Setting page, select "Organization Settings".
- Locate the "Stripe Bank Info" area. If your user is an Account Owner, you will see with an option to "Connect with Stripe".
*If you receive an Internal Server Error when trying to connect with Stripe, then your organization may still need an address added in your "Organization Basics".
Enter an email address to create the primary user for your Stripe connected account. You will be asked to provide a mobile phone number which will be used for future logins as a method of user authentication. The mobile phone number entered will be sent a confirmation text with a code for verification.
You will be asked to provide personal or business information.
The Type of Entity selection in the above image will determine the information collected in the next steps.
When you select the name of your bank you may be prompted to provide a username and password for your online banking as a way for Stripe to find and verify your account. You can bypass the mobile banking option to manually enter the routing and bank account numbers.
When you have completed the process successfully, your "Stripe Bank Info" card in your Organization Settings will show a green check mark (see image below).
Update Bank Information
If more information is required OR if any account information has changed, the Account Owner can navigate to the Organization Settings and the bank information card will now offer an option to "Update info with Stripe". This will open that secure connection to our payment processor so updated payment information can be provided.
You can also login directly to your Stripe Express via https://connect.stripe.com/express_login.
Stripe will ask for you to verify your identity by entering a six digit code sent by text to the phone number of record. If you do not have access to that phone number then you should have an option to validate via email.
Providing Tax ID
Upon reaching over $10,000 in revenue paid to your account, Stripe will pause your payouts and request that you provide a tax identification number. Stripe will notify you via email of this pause and the need for the tax ID so please do not ignore notices from Stripe. Note that the name of the organization as listed on the tax ID documentation should match what is saved in your Stripe info for your organization.
To avoid a pause in payouts, provide your tax ID now. See "Updating Bank Information" above for how to access your account info. The tax ID information can be edited in the "Platform Settings" in the "Your Account" section.
Get Help From Stripe
You can only get support from Stripe when you are logged in with Stripe. Click the "?" option to get to the help pages, and then click on "Contact Stripe Express support". When you are logged in, they can verify your identity and help you via phone or live chat.
To update personal or business information, click on the person icon to enter the "Your Account" section. From here you can edit payout details and other personal or business information.
Regain Access To Stripe Express Account
You can attempt to login to your Stripe Express account here: https://connect.stripe.com/express_login. When a Stripe Express account is created it will be associated with an email address and a phone number. That phone number will need to receive a code via text when a login is attempted.
If you have lost access to this phone number, then when you are presented with the request to enter the texted code you will look for the option that says "I no longer have access to this phone number". You will then be directed to find an email to the account email address with further instructions. If you continue to have issues regaining access to your account, you will need to reach out to Stripe Support directly regarding your "Stripe Express" account.
How to update the email and phone number for your Stripe Express Account